Resource library User Guides
To help you get your users get up-to speed with Google Apps, we’ve built a library of short guides on using Gmail, calendar, online documents, and other core apps. Use these guides as is, or customize them for your deployment.

All user guides are hosted at our public learning center

Point users to our ready-to-use guides

  • Send users to our public user learning center, where they'll always find the latest versions of our user guides.
  • Or link to any of the guides below from your own support site. As we update the guides, your guides are updated, too!

Customize guides for your own support site

  • Deploy your support site using our user learning center template, which includes all our user guides. You can then optionally customize many of the guides for your site (follow the instructions in the template).
  • Or copy and then modify any of the customizable guides below, and add links to them on your own support site.

Note: If you customize a guide, it won't automatically update when we update the public version.

    Gmail    Calendar   Contacts   Chat   Tasks   Drive & Docs   Sites   Groups   Importing   Mobile   Chrome browser

Life after Microsoft Outlook®
PDF | Customizable
Maps key features in Microsoft Outlook® with similar features in Gmail. Print this reference guide out and place it on each user's desk the morning they go live!
Life after Lotus Notes®
PDF | Customizable
Maps key features in Lotus Notes® with equivalent features in Gmail and Google Calendar. Print this reference guide out and place it on each user's desk the morning they go live!
Gmail basics
(Customizable doc)
How to send a message, reply or forward, add attachments, and print a message.
Gmail setup
(Customizable doc)
How to set up Gmail with a signature, labels to organize messages (similar to folders), and filters (similar to rules).
Gmail search and keyboard shortcuts
(PDF)
Quick reference to performing Gmail tasks from your keyboard and using Google Search to find any message.
What's different about Gmail
(Customizable doc)
Key ways Gmail is different from other mail applications like Microsoft Outlook or Lotus Notes.
What's not available in Gmail
(Customizable doc)
Describes a few features that users might be used to in Microsoft Outlook or Lotus Notes but that aren't available in Gmail.
Recommended Gmail labs
(Customizable doc)
Extra features available in Gmail Labs that are useful to business users.
Gmail for admin assistants
(Customizable doc)
For users who manage other people's email. Instructions for setting up delegated Gmail, tips to improve efficiency, and more. Print this reference guide out and place it on each admin assistant's desk the morning they go live!
Life after Microsoft Outlook® Calendar
PDF | Customizable
Maps key features in Microsoft Outlook® with similar features in Google Calendar. Print this reference guide out and place it on each user's desk the morning they go live!
Calendar basics
(Customizable doc)
How to schedule a meeting, invite participants, add attachments to an invitation, and print a calendar.
Calendar setup
(Customizable doc)
How to set up reminders, share a calendar, view another user's calendar, and create additional calendars.
Google Calendar for admin assistants
(Customizable doc)
For users who manage other people's calendars. How to set up delegated Google calendars, tips to improve efficiency, and more. Print this reference guide out and place it on each admin assistant's desk the morning they go live!
Recommended Calendar labs
(Customizable doc)
Extra features available in Calendar Labs that are useful for business users.
What's not available in Google Calendar
(Customizable doc)
Describes a few features that users might be used to in Microsoft Outlook or Lotus Notes but that aren't available in Gmail.
Contacts basics
(Customizable doc)
How to add and edit contacts, use auto-complete, and use the contacts picker.
Contact groups and mailing lists
(Customizable doc)
How to use personal contact groups to organize contacts and as personal mailing lists. 
Chat basics
(Customizable doc)
How to use Google Chat to send instant messages.
Using the Task gadget
(Customizable doc)
How to use Google Tasks to create "to-do" lists.
Google Drive & Docs
Google Drive basics
(Customizable doc)
Using Google Drive to organize, find, and share documents and files of any type.
Docs basics
(Customizable doc)
How to create, edit, and share a document.
Spreadsheets basics
(Customizable doc)
How to access, create, edit, and share a spreadsheet.
Presentation basics
(Customizable doc)
How to access, create, edit, and share a presentation.
Sites basics
(Customizable doc)
How to access, create, edit, and share a site.
Guides for administrators and group owners (Google Apps for Business)
Create a company email list
(Customizable doc)
Set up Google Groups to use as a department or team mailing lists.
Create a collaborative inbox
(Customizable doc)
Set up a Google Group to use for case management, where members can assign and track support tickets or other queries from customers or co-workers.
Create a Question & Answer forum
(Customizable doc)
Set up a Google Group where members can post and respond to questions in a public forum.
Create a Web forum
(Customizable doc)
Set up a Google Group where members of your organization can post and share information on special interest topics.
Guides for all users
Email, invite, and collaborate with groups
(Customizable doc)
Learn common ways to use groups as email lists.
Find, join, and organize your groups
(Customizable doc)
Learn how to find new groups to join and organize the groups you own or belong to.
Manage topics in a group
(Customizable doc)
Learn how to navigate your group's forum page.
Post to a group
(Customizable doc)
Learn how to submit a post from your group's forum page.
Google Groups basics (Classic)
(Customizable doc)
Join, create, and manage groups with the classic version Google Groups for Business.
Import from Microsoft Outlook®
Import data using Google Apps Migration for Microsoft Outlook®
(Customizable doc)
How to download the Google Apps Migration for Microsoft Outlook® tool to import email, calendar events, and personal contacts. (For user-side migration)
See what gets imported from Outlook
(PDF)
Quick reference guide that shows users which data was imported by the Google Apps Migration tool. (For user-side migration)
Import from Lotus Notes®
Import personal contacts from Lotus Notes®
(Customizable doc)
How to use vCard to import and export contacts. Use this guide if you're not using the Google Apps Migration for Lotus Notes® tool (administrator tool).
Copy calendar events from Lotus Notes®
(Customizable doc)
How to manually copy calendar events to Google Calendar. Use this guide if you're not using Google Apps Migration for Lotus Notes® (administrator tool).
Set up BlackBerry native apps (via BES)
(Customizable doc)
How to sync your BlackBerry's mail, contact, and calendar apps with your Google Apps account if your organization is using Google Apps Connector for BlackBerry® Enterprise Server.
More mobile setup guides Visit the user learning center for more information about setting up mobile phones, including Adroid, iPhone, BlackBerry, and Windows Phone.
Life after Internet Explorer
PDF | Customizable
How the Chrome browser enhances Gmail, Calendar, and online docs; and helps users perform faster searches than with other popular browsers.
Using the Chrome browser
PDF | Customizable
Same guides as Life after Internet Explorer above, but doesn't include information about other browsers.
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Google Training,
Jul 9, 2013, 10:33 AM